Booking & Cancellation Policy

A non-refundable deposit is required to secure your appointment, which covers the consultation fee for Dr Yumiko Kadota. 50% of the consultation fee may be used towards treatment on the day.

Any changes can be made up to 72 hours (3 days) prior to your appointment using the link in your confirmation email. We will not change appointments via email or social media.

Deposits will be forfeited for late arrivals, late cancellations, and no shows. We may not be able to accommodate you if you are more than 10 minutes late for your appointment, or your treatment may be shortened.  Late arrivals, late cancellations, or no shows for a second time may result in your future appointments being cancelled and you being blocked from making further bookings.

Please do not bring babies or pets. Children who are able to be unsupervised are welcome to sit in our waiting room.

By completing your online booking request, you agree to the above terms & conditions.

Before & After Your Appointment

THINGS TO CHECK BEFORE YOUR APPOINTMENT

You may need to defer your treatment if any of the following apply to you:

  • are pregnant, trying to fall pregnant, or breastfeeding

  • have had a COVID vaccine in the preceding 2 weeks

  • have had an ADT (tetanus) booster within the last 6 weeks

  • have had major dental work within the last 6 weeks

  • have a severe allergy/anaphylaxis to bee or wasp stings

Please contact reception@sydneyfacedoctor.com.au if you are unsure if it is safe for you to book in for a particular treatment.

Please come to your appointment with a bare face. Make up increases your infection risk, as well as its removal adding time to your appointment. 

If you are having RF skin treatments, please avoid sun exposure and ensure you have stopped active skin care ingredients 3-4 days before your appointment to minimise skin irritation. This includes but is not limited to AHAs, BHAs, PHAs, vitamin C, and retinoids.

AFTER CARE

Dr Yumiko will explain after-care instructions that are specific to your treatment. General pointers include:

  • avoid make up in the treated area for 24-48 hours

  • avoid intense/head-down exercise (yoga, deadlifts), sauna, steam room, facial massage and tight headwear that may increase pressure in the face

  • avoid alcohol 24-48 hours before and after treatment to reduce risk of bruising

  • avoid sun exposure and active skin care ingredients after any skin treatments that sensitise your skin

Successful outcomes rely on both the treating doctor and patient. We reserve the right to refuse appointments for patients who choose not to follow pre- and after-care instructions, or other behaviours that negatively affect the doctor-patient relationship.

Review Appointments

Follow up appointments are offered for Dr Yumiko to check the results of your treatment. Medical procedures carry risks and individual results vary. No results are guaranteed.

Please note that follow-up appointments are booked with a specific timeframe following treatments. Some treatments require 2 weeks, 4-6 weeks, or longer for an effect or for the skin to settle. Redness, mild pain, swelling, and/or bruising are an expected part of recovery from some treatments.

If you have any concerns at all following your treatment, please contact reception@sydneyfacedoctor.com.au